SHIPPING & RETURNS
Shipping Policy
Free Shipping on all orders over Rs. 1500/- India wide. If your order is under Rs. 1500/-, Shipping is a flat Rs. 55/- India wide.
Please allow 3-5 Business days for your delivery to arrive, You will receive tracking information along the way. Delivery will be made as soon as possible after your order is accepted and this will usually be within 3-5 Business days, but in any event within 10 days of your order.
Any issues please email us at info@thrpyandthrpy.com with your order number and we will get back to you with your orders whereabouts.
Return Policy
We take pride in our magnesium products and would love for you to experience the benefits too. If you’re unhappy with your purchase or have ordered the wrong product, and wish to return it, please do so.
You are entitled to return your order to us for a no questions asked refund (excluding postage) under the following conditions:
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That you purchased the goods directly from Thrpy & Thrpy. We cannot issue refunds for Thrpy & Thrpy products not purchased through Thrpy & Thrpy directly.
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The goods are unopened, unused and in a saleable condition.
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The goods are returned within 15 days from the date your order was placed. Notification of a return must be communicated in writing to info@thrpyandthrpy.com or calling +91 8097732852. If you fail to notify us of your intent to return an item within 15 days, Thrpy & Thrpy are under no liability to process a refund.
All goods must be returned to the address below before a refund can be processed.
Thrpy & Thrpy Shop no.13, Islampura Street, 52/52‐A, Nanubhai Desai Road, Mumbai: 400 004 INDIA
Please include your name, along with the original order number, this will allow us to process your refund quickly.
The Thrpy & Thrpy team will refund your order if there’s a mix up.
Once your return is received, we will send you an email to notify you and a refund will be processed. Return mail costs are the responsibility of the customer.
** Please note all orders are sent as Authority To Leave. Please ensure you enter an address that is safe to leave the parcel if no-one is home.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the receipt of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 7 days of the date on which you ordered the goods.